Legal notice

Terms of Service | Kaeliora
Last Updated: 2026
These Terms of Service (“Terms”) govern all access, browsing, and purchase activities on the official Kaeliora website and Shopify store. By visiting our website, placing orders, and using our services, you fully acknowledge, understand, and agree to abide by the following terms and all related store policies. Please read these Terms carefully before completing any transaction.📜

1. General Agreement & User Eligibility ✅

Kaeliora retains all legal rights to all website content, product designs, brand assets, and retail services provided on this platform. This agreement applies to all store visitors and registered customers.
To place orders on Kaeliora, you must be 18 years of age or older. If you are under 18, you may only make purchases with the supervision and formal consent of a parent or legal guardian. All user activities and orders must be for legitimate personal use and comply with local and international e-commerce laws.

2. Pricing & Payment Policy 💰

All product prices displayed on Kaeliora are clear, transparent, and final. All products are 100% duty-free and tax-free worldwide. No hidden fees, import taxes, customs duties, or additional charges will be applied to any order. The checkout price is the total final cost paid by customers.
  • All orders must be fully paid at checkout to initiate processing and shipment.
  • We support secure global payment methods to protect every transaction.
  • Kaeliora is not responsible for third-party fees, including bank currency conversion fees, payment platform service charges, and international transfer fees.
  • We reserve the right to correct accidental pricing errors, terminate fraudulent orders, and cancel abnormal orders caused by system failures or malicious behavior.

3. Order Processing & Shipping Rules 🚚

All orders strictly follow our official Shipping Policy. We provide reliable worldwide shipping covering most countries and regions globally.
  • Order processing & dispatch:1–2 business days after payment confirmation (excludes weekends and public holidays).
  • Standard Shipping: 7–12 business days
  • Express Shipping: 5–8 business days
  • Overall global delivery timeframe: 5–12 business days
All delivery times are estimated and not fully guaranteed. Minor delays may occur due to customs inspection, extreme weather, international logistics congestion, or other force majeure factors beyond our control.

4. Order Cancellation, Returns & Refunds 📦

Unpaid orders can be canceled freely by customers at any time. For paid orders, cancellation requests are only valid before the order is dispatched.
We provide standard after-sales services for defective products, incorrectly shipped items, or logistics-damaged goods. All return and refund applications must be submitted within the valid after-sales period. Clearance items and customized products are non-refundable and non-returnable.

5. Intellectual Property Rights ©️

All content on the Kaeliora store, including brand name, logo, product images, videos, graphic designs, website layout, and text descriptions, is protected by global copyright and trademark laws.
No individual or organization may copy, reproduce, modify, distribute, or use our intellectual property for commercial purposes without written official authorization from Kaeliora. Any unauthorized infringement will result in corresponding legal liability.

6. Privacy Protection 🔒

We strictly protect user personal data and privacy security. All information collected during checkout, including name, shipping address, contact details, and order records, is only used for order processing, logistics arrangement, and after-sales support. We will never sell, rent, or disclose your private information to unauthorized third parties.

7. Limitation of Liability ⚖️

Kaeliora provides all website and retail services on an “as is” and “as available” basis. We ensure standard product quality and professional service processes, but we shall not be liable for indirect losses caused by uncontrollable factors, including network system failures, third-party logistics errors, user operation mistakes, force majeure events, and local policy adjustments.

8. Policy Updates & Revisions 🔄

Kaeliora reserves the right to update and revise these Terms of Service at any time to adapt to business adjustments and international e-commerce compliance requirements. Revised terms will take effect immediately after being published on the official website. Continued use of our store services constitutes automatic acceptance of the latest terms.

9. Customer Support 📩

If you have any questions, disputes, or suggestions regarding our service terms, orders, shipping, refunds, or products, please contact our customer support team. We will respond and resolve your issues promptly.
Store Name: Kaeliora